About

Kavitha M Kamaleshlal is a highly skilled and experienced professional with over 10 years of experience in product support, learning and development, technical support, hiring, CRM, partner management, escalation handling, CX, integrations, and quality analysis. She is currently working as a Staff Program Manager at Freshworks, a leading software company that provides customer engagement solutions. With her exceptional skills in managing complex projects, Kavitha has established herself as a reliable and efficient professional. She has previously worked in Freshworks as Manager, Freshsales CRM support and Lead, Freshsales CRM support. Her experience in handling technical support and customer escalations has helped her develop a deep understanding of customer needs and satisfaction. Kavitha holds a Bachelor of Engineering degree in Computer Science from K.L.N. College of Engineering, Pottapalayam, Sivagangai Dist. She is a quick learner and has a passion for learning new technologies and tools. Her ability to adapt to changing environments and her dedication to achieving organizational goals has made her a valuable asset to any team she works with. In her current role, Kavitha is responsible for managing programs and projects related to product support, learning and development, technical support, hiring, CRM, partner management, escalation handling, CX, integrations, and quality analysis. She is a strategic thinker, who can develop and execute plans to achieve organizational objectives. Kavitha is a team player who believes in collaboration and teamwork. She has excellent communication skills and can effectively communicate with stakeholders at all levels. Her attention to detail and her ability to think critically have helped her deliver high-quality results consistently. Overall, Kavitha M Kamaleshlal is a dynamic and accomplished professional with a proven track record of success. She is an asset to any organization looking for a skilled and experienced professional who can deliver results.